Behind every comfortable appointment at Dentistry of Uptown Charlotte is a team of coordinators, hygienists, and assistants dedicated to making your time with us easy and reassuring. They're the familiar voices on the phone, the warm faces at check-in, and the steady hands supporting your care chairside.
Each member of our support team brings a genuine commitment to patient comfort, clear communication, and meticulous attention to detail. Together, they create the calm, welcoming atmosphere our patients have come to expect - one where questions are answered patiently and every visit feels personal rather than rushed.
As our business manager, James plays a vital role in creating a welcoming and supportive environment where our patients feel like family. He oversees all aspects of the administrative side of the practice to ensure our office runs seamlessly, allowing the team to focus on providing exceptional care for our patients. James recently transitioned to the dental field, after having spent the last 14 years in the beverage industry working for global brands Coca-Cola and Pepsi in various national management positions. His extensive knowledge working with large corporations translates well to our practice as he’s able to enhance processes, implement new systems, and ensure the highest level of patient care and satisfaction.
Beyond his professional responsibilities, James is known for his compassionate nature and unwavering dedication to patient care. He takes the time to listen to each patient's concerns, ensuring that they feel heard, valued, and well-cared for throughout their visit. When he's not busy helping keep the practice running smoothly, James enjoys spending time with his wife and two boys, coaching youth sports teams, and distance running.
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Carolina has been a part of the dental field since the age of 19. She began her career in dentistry as a patient care coordinator where her passion for dentistry began to grow. Her passion led her to further her studies and become a dental hygienist. She graduated with honors from Florence-Darlington Technical College in 2019. She enjoys dental hygiene because it allows her to educate her patients based on their individual needs, while creating a strong relationship and providing the best care possible. Carolina understands how important it is to feel comfortable while at the dentist, so she strives to make each dental visit a pleasant one. Carolina is originally from Colombia and moved to the US at the age of 10. When away from the office she enjoys spending her free time with her husband, their son, Lucas and their dog, Bruno. She loves to do puzzles, to read, and to spend time outdoors.
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Our patient coordinators handle all scheduling, rescheduling, and appointment questions. You can reach them by phone at (704) 333-3399, or you can request an appointment directly through our Book Appointment page.
A member of our front desk team will greet you, confirm your information, and walk you through any paperwork or insurance details before your appointment. They'll make sure you're comfortable in our reception area and let you know approximately when the clinical team will be ready for you.
Wherever possible, we aim for continuity so you see familiar faces at each visit. Our hygienists and assistants work closely with our doctors on your care plan, which helps ensure consistent communication and a smoother, more personal experience from one appointment to the next.
Our patient coordinators are well versed in insurance benefits and billing and are happy to walk through your coverage before treatment begins. You can also visit our Insurance page for general information ahead of your call.
Our assistants and hygienists take time to explain each step before it happens, check in throughout your visit, and adjust pacing to keep you comfortable. If you'd like, let our coordinators know in advance so the whole team can plan accordingly.
Absolutely - select "Read More" on any team member's card above to view their individual profile, including their role and background. You can also learn more about our doctors on our Doctors page.
Schedule your visit with Dentistry of Uptown Charlotte today and experience gentle, personalized care in the heart of the city.