Privacy Policy

Information We Collect

When you visit our website or contact our practice, we may collect the following types of information:

• Contact details you submit through forms, such as your name, email address, phone number, and message content.
• Appointment or booking request information, including preferred dates, treatment interests, and insurance details you choose to share.
• Basic website analytics, such as pages visited, browser type, and general location, collected automatically to help us understand site usage.
• Mobile phone numbers submitted through forms, appointment requests, or keyword opt-in, used specifically for SMS communication as described below.

How We Use Your Information

We use the information collected to respond to inquiries, schedule and confirm appointments, provide requested dental care information, improve our website experience, and communicate with you about your care and our services.

SMS & Text Messaging Program

Dentistry of Uptown Charlotte may collect mobile phone numbers from website forms, appointment or booking requests, and keyword opt-in so that we can text patients about dental care, treatments, and appointment requests.

• Mobile numbers and SMS consent records are used solely to send these messages and to comply with carrier 10DLC registration and compliance rules.
• We do not sell mobile numbers or SMS opt-in data to third-party marketers.
• Sharing is limited to the SMS/telephony vendors and mobile carriers that help us deliver these messages.

To opt out of SMS messages at any time, reply STOP to any message. For help, reply HELP, or contact our office directly at (704) 333-3399. For full SMS program terms, please review our Terms and Conditions page.

How We Store and Protect Your Information

Information you provide is stored on secure systems accessible only to authorized staff who need it to perform their job duties. We use reasonable administrative and technical safeguards to protect your information against unauthorized access, loss, or misuse.

Sharing Your Information

We do not sell or rent your personal information. We may share information only in limited circumstances, including:

• With SMS/telephony vendors and mobile carriers that help us deliver text messages.
• With service providers who help operate our website, scheduling systems, or analytics tools, under confidentiality obligations.
• When required by law, regulation, or valid legal process.

Cookies & Website Analytics

Our website may use cookies and similar technologies to remember preferences and gather basic analytics about how visitors use our site. You can disable cookies through your browser settings, though some website features may not function as intended.

Correcting or Deleting Your Information

You may request that we correct, update, or delete personal information we hold about you, including your mobile number and SMS opt-in status, at any time. To make a request, contact us using the information below and we will respond promptly.

Contact Us About Privacy

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Dentistry of Uptown Charlotte
• 112 South Tryon Street, Charlotte, NC 28202, United States, United States
• Phone: (704) 333-3399

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